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As a small business, we work hard every day at Sewell Chevrolet of Andrews to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains 😂.
The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.
We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.
A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.
Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.
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We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.
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Took 2 days to change an alternator and a serpentine belt and then I was charged almost $1,500. Wished I would have just did it myself.
Sky got me in fast considering they've been booked Sky got me in fast considering it's been busy lately, I was in/out the day of service. The service employee was very helpful as well
The staff was excellent, friendly, and very helpful throughout the entire experience. They were professional, attentive, and made sure I was taken care of. Although my vehicle service was delayed due to equipment issues, the staff handled the situation well. Despite the unexpected delay, my overall experience was very positive, and I appreciated the great customer service provided by the team.
They are the best team! They communicate and explain things to help me understand my service and we never have issues!
Both of these girls were very polite. I was there for routine maintenance on my pickup. Very pleasant and explained how to use my GM points for my oil change.
Friendly and easy to get appointment for car maintenance. Nice place to do business without a lot of waiting.
The service and staff were so friendly and very helpful.This dealership met our expectations. Will definitely recommend to family and friends.
It was an easy process buying from Sewell Chey in Andrews. Sales person, Daniel did a great job in my purchasing the truck and Micheal in finance helped me understand that process. Thank you again Daniel and Micheal!
She was very good and explained everything and took the time to do a test drive with me on my vehicle to assure that I was satisfied and comfortable with the work and diagnosis made
Customer service was great and very helpful Explained everything so it was easy to understand
It’s hard to call and get the phone answered by service. Although once they did answer they helped more than enough by working me in that day to get my service completed.
Service was great and the service ladys updated me on my truck when they had new news of my truck.
Great and fast service Very friendly personnel Clean facilities everyone was very friendly just the prices are up there.
Jett helped me from start to finish went out of his way to get me and my family taken care of
Fast and Easy My experience was fast and easy. It was a smooth process, I was in and out. Amazing costumer service.
Great service! Cassie Rivera always go above and beyond to help us out with our patrol vehicles.
Try to talk service manager 2 to 4 days will not answer the phone not very good service🙁
They got me in and out in plenty they got me in and out quickly thank you of time
Extremely helpful and expedient. They followed my instructions and did exactly what I ask them to do.
They took very good care of my vehicle and kept me updated with the repairs being done on my vehicle.
Very professional I did not have to wait very long, very quick and efficient service. He explained to me what he thought. The problem could be, and that it was fixed.
Though I had an appointment and arrived early, it took much longer that it should have. The nice thing is I was given a nice discount because of the delay!! The young lady at the reception desk was very friendly and helped me out!! She should be given a raise!!
Took truck over and they looked at vehicle was a little backed up for service but every time I called they were prompt to answer my questions and told me exactly where they were in the process. I am satisfied with the service and Cassie was a sweetheart in getting my truck back to me even though they could not replicate the issue.
Fast service and friendlier customer care Was explained the problem with great detail and received amazing results and the customer service was excellent
Easy quick and affordable They were friendly, got me in and out quick and easy
Fast,easy, and professional. I really liked the hole crew. They worked as a team. Very polite.
Felt like coming home to grandmas house to see the rest of the family Great customer service
Jett made sure I was taken care of from start to finish when I could not get thru to anyone he made sure to get me helped out
I was greeted with super happy smiles and how can I help yous, didn't have to wait around or look for someone to help me because I was greeted like I was the only customer
The whole process at Sewell Chevrolet was very professional and helpful. They answered all of my questions and went above my expectations. I will definitely go back and I highly recommend them.
They do an Ok job, but i have been in sevetal times for elecyrical issues. When they initially repaired, the didnt put any screws in to hold my tail lights. I later found 2 in the bed. I just took it in for the same issue and specifically told them to add 2 more screw to keep light from vibrating and moving around since it was there fault initially. They did not add the screws. So my tail lights vibrate.
Everyone was very helpful and accommodating. The service department assessed my problem and let me know about how long it would take them to fix it. While my truck was in the shop they kept me in the loop on the progress.
They are always attentive to my needs and get the service done efficiently and timely.
Really good staff and quick response and quick fix on my vehicle no issues at all
They always take very great care of me and my family's vehicle service needs, I never feel uncertain whenever it comes to me and my family's vehicles!
Our check engine light kept coming on, I knew we had a recall so set it up to get checked out. Dan asked Danny if he could get it out within 4 hrs so we could leave town due to family emergency. He had it ready n fixed within 2 hours.
Excellent staff and services
This dealership has always taken great care of us! They are polite, respectful, and friendly! We have encouraged others to go there for vehicle needs.
Very kind and patient as we had our kids with us. Fast and to the point.
The service delivered by Kathy was great and very courteous at to answer my questions!
Excellent service from start to finish! Friendly, professional, helpful, and made the entire experience quick and stress-free.
It's always been great from start to finish. IT WAS AWESOME, WILL BE BACK SOON!
It was a great experience. I would highly recommend this dealership. VIP service- they go the extra mile.
Awesome experience! Highly recommend.
I was very pleased with the service at the Andrews Texas, Sewell dealership. Roe and the Sales Manager went out of their way to help me get the 2500 GMC truck (gasoline). The finance advisor as well stayed after hours to deliver the truck that evening. I would recommend the business and the professional team to anyone needing a vehicle. The dealership gave me friendly service at a fair price. Thank everyone for a great experience. Russell Crockett
Very friendly, honest, knowledgeable They went beyond our expectations as to the time frame from when we dropped off truck to how soon it was diagnosed and repaired. My wife and I are amazed.
Will knowledgeable I would recommend swell to my family members n friends Keep up the good work
Quick, easy, and efficient It was a very quick and easy process. Everyone I talked to and worked with was great.
Front desk girl was of no help but Danny the mechanic went above and beyond. Had me going in no time
Wonderful people! Everyone we interacted with was smiling and friendly. I would highly recommend this dealership for any of your service needs!
What an amazing dealership!! I felt safe at their dealership, I felt like I was family, Jennifer was making sure I was in a vehicle that was safe as I have my grandkids and daughters riding with me. We played around with prices till we came to one that was exactly what we needed. I will no.linger deal with any other dealership except Sewell, even for my Tahoe, they are fixing what's wrong without hesitation and without issues or waiting long periods of time. It should be done in a few days. This is one very happy mom, ... Read More Full review text opened.Google - Jun 24, 2026
What an amazing dealership!! I felt safe at their dealership, I felt like I was family, Jennifer was making sure I was in a vehicle that was safe as I have my grandkids and daughters riding with me. We played around with prices till we came to one that was exactly what we needed. I will no.linger deal with any other dealership except Sewell, even for my Tahoe, they are fixing what's wrong without hesitation and without issues or waiting long periods of time. It should be done in a few days. This is one very happy mom, grandma and customer, thank you Sewell you have a customer for life!!
My air conditioner compressor failed and my extended warranty would only allow me to take my Blazer to a dealership to get it repaired. Being that Midland/Odessa is always booked out for months, I opted to take it to Andrews since we’ve never heard anything but good about them. Mind you this was when they were under different management (the GM is no longer there). Dropped it off on Thursday and never received one phone call from them the whole time they had it. I called them several times requesting an update on the situation with the warranty ... Read More Full review text opened.Google - Jun 17, 2026
My air conditioner compressor failed and my extended warranty would only allow me to take my Blazer to a dealership to get it repaired. Being that Midland/Odessa is always booked out for months, I opted to take it to Andrews since we’ve never heard anything but good about them. Mind you this was when they were under different management (the GM is no longer there). Dropped it off on Thursday and never received one phone call from them the whole time they had it. I called them several times requesting an update on the situation with the warranty company and every time was sent to vm, never getting a call back.
The unprofessional way they handled things is very upsetting. The receptionist gave me the only information I ever got while my vehicle was there, letting me know the girl that handles the warranty side of everything had gone home early both days. All I ever wanted was to speak with someone in service in regards to my vehicle and when it would be done, but they clearly didn’t care to take 2 minutes and either answer or make a phone call. When I picked up this morning and expressed my dissatisfaction with the gentleman in service, he wouldn’t even look at me, kept staring at his computer screen and just kept saying “ok” to me telling him I would take it to Snyder next time and wouldn’t be back. I do NOT recommend them. Such a shame they’ve gone so downhill.
Jennifer Oden was amazingly helpful when we were looking to purchase a vehicle. She never stopped looking for something that would suit our needs. Although we ended up buying elsewhere, she was genuinely happy we found what was best for us. Thank you Jennifer for being not only an informed and diligent professional, but just all around nice gal! What a pleasant experience you created for us. Will come find you if we're ever in the market again!
It's my go to mechanic.
Shout out to Sewell Chevrolet’s service department. They were so helpful and friendly. I ordered a front license plate holder. When it came in, the service technician offered to install it on my car. When I went to pay him for his service, he told me there was no charge. This is definitely where I will buy my next car!
They got me right in and did a fine job at a reasonable price.
Great experience with service department, quick fast, and friendly people.
Cassy is excellent at her job! Goes above and beyond for her customers! Thanks again!
I’ve purchased multiple vehicles from Sewell Chevrolet GMC and have consistently had a great experience every time. I’ve worked with several sales agents over the years and have also serviced all of my vehicles here. The staff is always friendly, attentive, and professional. At this point, I’m not a stranger walking into the dealership. They know us and treat us like valued customers. Highly recommend!
the ladies in the service department go above and beyond to make sure things are running smoothly. they are great at communicating to you the timeline of your repairs and are always respectful!
Great experience with both sales and service! Purchasing a truck went great, and my salesman was always in contact. Scheduling service was easy, and the team always stayed in contact.
From the moment I walked in, the staff was welcoming and professional. The sales team made the buying process easy and stress-free, explaining all options clearly without any pushy tactics. The service department continues to impress me with their efficiency and attention to detail. They keep me updated and make sure my vehicle is well taken care of. Great teamwork all around!
Great experience with both the sales and service departments. Everyone was professional, helpful, and made the process easy from start to finish. Highly recommend Sewell Chevy/GMC.
Hands down the best car buying experience I’ve had! The staff was friendly, transparent, and actually listened to what I wanted. They made everything quick and easy, and I drove off feeling confident in my decision. If you’re in the market for a vehicle, this is the place to go!
For the only thing they are good, they are to charge, because about fixing trucks, they know absolutely nothing, I took my silverado to help me with an electronic problem, and they supposedly made a diagnosis that was useless, they said it was because of my sound system, but it has absolutely nothing to do with it, and even after I went for my truck, they still delivered it to me without my sound system working, I would never take any vehicle again. With them, it is crap.
Worse service ever and still going strong. They don’t honor the option to set up appointments online, even though that’s an option. Told I have to be on a waiting list, called back for an update, was told that there isn’t a waiting list.
I came to buy a new Suburban or Tahoe, I had not decided. But before I could even get out of my old Tahoe, a salesman hot footed it asking what I wanted, I couldn't even look. If I need you, I'll come get you. But bothering me before I can even look will 100% make me drive away, which I did.
This was one of the smoothest purchases I’ve had. The salesman went above and beyond. After our first purchase this summer, we decided to make another. Great service and employees!
We turned in our lease two months early for a new truck on September 19th with the agreement that Sewell would cover our last two car payments for the lease which came out to $1,520. We were told upon signing that this money would be sent directly to GM Financial and GM Financial would send us a bill for our remaining balance (we went over on mileage and would be charged for that) so we were expecting a bill, but when the bill showed up on Saturday November 22 for $2,200, we knew that wasn’t right. We called GM Financial first thing ... Read More Full review text opened.Google - Dec 2, 2025
We turned in our lease two months early for a new truck on September 19th with the agreement that Sewell would cover our last two car payments for the lease which came out to $1,520. We were told upon signing that this money would be sent directly to GM Financial and GM Financial would send us a bill for our remaining balance (we went over on mileage and would be charged for that) so we were expecting a bill, but when the bill showed up on Saturday November 22 for $2,200, we knew that wasn’t right. We called GM Financial first thing on Monday November 24 and they said they had not received anything from Sewell, so I reached out to Sewell that same morning. I know the sales associates can only do so much in regard to the financial side of things so I do not blame our sales person. I do however, think the Sales Manager Mark Marin handled the situation very poorly. The initial response was to insist that the money was already sent, when he realized they never sent the money he said accounting would mail us the check, when we said that was unacceptable as the full amount was due to GM Financial on Wednesday November 26th, he wanted proof that we paid GM Financial before he would write us a check to pick up. I found this beyond disrespectful given the $1,520 was in our deal whether we pay GM Financial or not. He was not doing us a favor with this money, he was giving us what was owed. I know how Sewell used to be and this is not it AT ALL! Mark knew that they had messed up by not sending the money like they had promised. Instead of correcting that mistake as quickly as possible, he has dragged his feet and treated us like an inconvenience, never even speaking to us directly to apologize, only speaking through our sales person. And here we are on December 2nd without the check with yet another “it should be ready soon” promise. We are beyond frustrated but honestly not at all surprised given the repeated lack of attention to detail we’ve experienced during this entire purchase.
I have brought three vehicles from Sewell I have my truck at 36k miles needed service they don’t have anything for months and when you go in they don’t give you any information before you get there. I arrived to my appointment they couldn’t work with me in a loaner vehicle since they never told
Me my truck had to be left in before they do the inspection. Had to call another location for an appointment since they said they couldn’t help me. After 2-3 months I was able to get in with a loaner vehicle ... Read More Full review text opened.Google - Nov 5, 2025
I have brought three vehicles from Sewell I have my truck at 36k miles needed service they don’t have anything for months and when you go in they don’t give you any information before you get there. I arrived to my appointment they couldn’t work with me in a loaner vehicle since they never told
Me my truck had to be left in before they do the inspection. Had to call another location for an appointment since they said they couldn’t help me. After 2-3 months I was able to get in with a loaner vehicle but then my mileage had gone over the warranty and I told. Them they said they would work with me now I’m stuck going back and forth trying to see if they actually would help, in the process I lost my job so I don’t know what to do. I hate the fact that they so quick to help you buy a vehicle but not when you need their help. Three vehicles in two years that we purchased you think they would value you. WRONG
Perla helped us she was so helpful. 2nd car we have bought at this dealership. Fast and easy every one was so friendly and helpful. Thank you Henry and Yesenia Guillen
This was overall a great experience. Diego made it easy to buy a car and he picked me up from the airport since I am located in Houston. I had been searching for a particular car and Diego ended up having a great match on his lot. He made sure the whole process was handle smoothly and that I was in and out of the dealership so I could get on the road and drive back to Houston. 5 stars for Diego
Only reason I am not giving 5 stars is that the listed miles online were not the same when I ... Read More Full review text opened.Google - Jul 9, 2025
This was overall a great experience. Diego made it easy to buy a car and he picked me up from the airport since I am located in Houston. I had been searching for a particular car and Diego ended up having a great match on his lot. He made sure the whole process was handle smoothly and that I was in and out of the dealership so I could get on the road and drive back to Houston. 5 stars for Diego
Only reason I am not giving 5 stars is that the listed miles online were not the same when I arrived to inspect the car and it wasn't like an extra 100 miles. There about 1,100 extra miles on the car from what was listed online. I understand dealers may use cars or allow employees to have a take home ride, but this is a significant amount miles to not have disclosed before my arrival. and to not adjust price further. Still I know I got great deal on a great car and the team at Sewell here were easy to work with minus this one little bit. Very happy customer overall and ask for Diego.
Amazing company with extraordinary people working there. They will go above and beyond for you and your family. Wes and Perla worked nonstop until they found something that worked for us. Service team was patient and our tech Zach was very helpful. Five star experience every visit.
Bought a used truck back in January at first it was good but as time goes on little issues are starting to pop up like transmission issues, body damage that was not pointed out radio screen blacking out and now my roof is leaking from my back window i don't know what the process is on looking over a vehicle before its put on the lot bit it clearly wasn’t done it doesn’t even feel like my truck was looked over.If the person who’s job it is are not able to make sure a vehicle ... Read More Full review text opened.Google - Jun 5, 2025
Bought a used truck back in January at first it was good but as time goes on little issues are starting to pop up like transmission issues, body damage that was not pointed out radio screen blacking out and now my roof is leaking from my back window i don't know what the process is on looking over a vehicle before its put on the lot bit it clearly wasn’t done it doesn’t even feel like my truck was looked over.If the person who’s job it is are not able to make sure a vehicle is safe to drive on the roads they don't need to be working there or should be responsible for the repairs.
Purchased a 2025 Chevy Silverado RST last weekend. My salesman was Diego Arzate. He was great! Diego was very helpful of helping me set up my Chevrolet App. He was very mindful of showing me all the features!
Caleb was a great sales person. He helped and assisted me with everything. The managment was very helpful. Great experience would come back for future cars.
I always pick Cassandra as our rep because she goes above and beyond to make sure our vehicles are well taken care of.
Dropped off my truck for a transmission issue on March 24 was told on March 28 that the transmission needed a new valve body and that it was probably going to take three or four weeks. waited and called back April 18 was told GM did not want to change the valve body that they wanted to remove the valve body and try and repair it to check on my truck and was told it will probably be another week or so for me to try back the following week. call back on May 7 and was told my vehicle barely got looked at ... Read More Full review text opened.Google - May 12, 2025
Dropped off my truck for a transmission issue on March 24 was told on March 28 that the transmission needed a new valve body and that it was probably going to take three or four weeks. waited and called back April 18 was told GM did not want to change the valve body that they wanted to remove the valve body and try and repair it to check on my truck and was told it will probably be another week or so for me to try back the following week. call back on May 7 and was told my vehicle barely got looked at on May 6 and it needed to have a valve body ordered for it. Called back on May 9 to share my frustrations with my experience and was told that the vehicle was actually looked at on April 11 and that a valve body was on order. I drove by the dealership almost daily for work and noticed the entire time. My truck has been there at has never moved except for last week. still have not received any other news about my vehicle and will update my review as this horrible process goes on.
Had the best experience here at Sewell Chevrolet GMC! Perla Gutierrez was our salesperson and she did an amazing job!!! Highly recommend her!!! ⭐️⭐️🤩
Oil change and tire rotation was flawless, but sales rep was pre-informed of a headliner issue as a well as an issue with the GMC app not showing any rewards points after purchasing a new vehicle - but dealership was not provided any of these details prior to arriving for service
Do Not Buy anything from this lot. I recently purchased a 2018 Dodge Durango from them and it has had nothing but problems the vehicle doesn't run won't start I've called them multiple times they do nothing but promise to return my call. I wasted a couple thousand on a down payment and now I'm stuck stranded unable to get anywhere. Again do not trust these people they will steal your money.
Set an appointment for a week and a half out due to the service transmission alert. Waited a whole week to drive to Andrews from Midland for them to tell me they couldn’t diagnose it until April. The vehicle with this alert shouldn’t just be driven wherever. They should have advised they wouldn’t be able to diagnose it until 3 months out I wouldn’t have wasted my time and put safety on the line going to Andrews! Horrible customer service with no regard to anything when I arrived at the service desk. Pretty much oh well. Will ... Read More Full review text opened.Google - Jan 29, 2025
Set an appointment for a week and a half out due to the service transmission alert. Waited a whole week to drive to Andrews from Midland for them to tell me they couldn’t diagnose it until April. The vehicle with this alert shouldn’t just be driven wherever. They should have advised they wouldn’t be able to diagnose it until 3 months out I wouldn’t have wasted my time and put safety on the line going to Andrews! Horrible customer service with no regard to anything when I arrived at the service desk. Pretty much oh well. Will NEVER be back and you shouldn’t bring your vehicles here either!
I couldn't drive my truck for 10 months because of these guys, they said my water pump was back ordered. The dealer actually changed the part number of that water pump and they had it this whole time. Thanks for wasting my time, I will never recommend this dealership.
I just bought a 2025 Chevrolet TrailBlazer RS in Nitro Yellow and I couldn't be happier with it.
I got really lucky when I took a call from Daniel Hatchcock at Sewell Chrysler Dodge Jeep in Andrews, TX. I told him what I was looking for and he said he'd be happy to help. Without him, I wouldn't have my new Trailblazer today.
I'm so grateful to have found a salesman I could trust in Daniel. He's got such a positive attitude and he can make you laugh. He checked in daily and assured me that ... Read More Full review text opened.Google - Jan 8, 2025
I just bought a 2025 Chevrolet TrailBlazer RS in Nitro Yellow and I couldn't be happier with it.
I got really lucky when I took a call from Daniel Hatchcock at Sewell Chrysler Dodge Jeep in Andrews, TX. I told him what I was looking for and he said he'd be happy to help. Without him, I wouldn't have my new Trailblazer today.
I'm so grateful to have found a salesman I could trust in Daniel. He's got such a positive attitude and he can make you laugh. He checked in daily and assured me that there would be no pressure, no hidden costs and no dealer fees. And he stood by that. He went above and beyond to ensure that I got the car I wanted and the service I deserved. You really need more salesman like him.
I'd also like to thank everyone in the Sewell family for making this possible. It took a little help from so many people just to put this deal together and I really appreciate it. I'm proud to be a Sewell VIP.
Cassie and Pedro in service were super helpful and explained everything that was needed to have my truck running in tip top shape, and I got my truck in a timely manner, would definitely recommend to family and friends!
Great experience with Sewell Chervrolet.
Excellent dealership, very smooth to purchase a new vehicle and from the beginning to the end, everybody was respectful and made a deal happen
Called last Monday about a specific used vehicle. Receptionist transferred me to sales and no one answered, left a message. Couple hours later get a call and message about the wrong truck then followed up with text. Answered back with specific ad of truck I was looking at and was told it wouldn't be in until Wednesday. Thursday text the sales person who said they were off but checked and it would be in Friday. Monday called and asked to be transferred to Manager, no answer so left a message and again no call back. Not sure how they ... Read More Full review text opened.Google - Oct 8, 2024
Called last Monday about a specific used vehicle. Receptionist transferred me to sales and no one answered, left a message. Couple hours later get a call and message about the wrong truck then followed up with text. Answered back with specific ad of truck I was looking at and was told it wouldn't be in until Wednesday. Thursday text the sales person who said they were off but checked and it would be in Friday. Monday called and asked to be transferred to Manager, no answer so left a message and again no call back. Not sure how they sell vehicles but I wasn't impressed.
I had my 2023 Camaro ZL1 serviced at Sewell Chevrolet in Andrews, TX. The service personnel were very helpful and cordial. This was a recall service to install the parking sensor chip that was not available at the time the car was built. This service was done very quickly and I was out in about an hour. Very pleased with their service.
Sales, Parts, and Service are fantastic!! Very professional and friendly!!
Very friendly people!
Had a great experience with Sewell from initial contact to driving my new car off the lot! Salesman, Andrew, took great care of us!
The technician Zach was very helpful and figured out the problem quick and in a hurry. He was able to get our fleet vehicle back on the road.
Was taken care of within minutes after arriving, Got my scheduled service done and out within 90 minutes. Pleasant atmosphere. Great customer service.
Ordered a new High Country 1500 on March 18, 2024. I tried multiple times to check in with the dealership to track the progress of the build. They would not give any information. I had to initiate a conversation with a chat bot on GM Financial website to get any information. As weeks and months went by it became more and more difficult to get anyone at the dealership to call me back. Apparently my salesman had quit at some time and his clients were just left out in the cold. Finally got in touch with the dealership and was "assigned" ... Read More Full review text opened.Google - Jul 5, 2024
Ordered a new High Country 1500 on March 18, 2024. I tried multiple times to check in with the dealership to track the progress of the build. They would not give any information. I had to initiate a conversation with a chat bot on GM Financial website to get any information. As weeks and months went by it became more and more difficult to get anyone at the dealership to call me back. Apparently my salesman had quit at some time and his clients were just left out in the cold. Finally got in touch with the dealership and was "assigned" a new salesman. Salesman #2 swore he would keep in touch and call weekly to give updates. Two weeks later salesman#2 called with good news, the truck had finally shipped and would arrive at the end of June. Salesman called June 20th and said he had good news and bad news. The truck had arrived but the custom wheels did not get shipped with it. He said he would check on the wheels and call back. Never heard from him again. The dealership would just say "He's not in today". Ghosted again by another salesman. Drove up to the dealership the following Friday June 28th. Spoke to a different salesman#3 and the "manager". They let me see the truck and I noticed that it did not have the black badging that it was ordered with either. I was told they had a guy from Midland that comes by on Wednesdays to do the badging. I asked "Why didn't it get done two days ago on Wednesday?" Salesman#3 said "That's a good question and I will ask when I check on where the wheels are." So he checked with the manager and told me the wheels were at their warehouse in Lubbock. I said "That's great, so they should be here Monday and then the "badgeing" guy will be here Wednesday?" "Oh yes Sir!." So naturally I have been expecting a call since Wednesday and never got it. Called the dealership back today July 5th and spoke to salesman #4. He said the warehouse delivery had already been made today and the wheels were not delivered. Still do not have any more information on the truck. Waited 3 months for the truck to be built and delivered. Now waiting three weeks for the truck since it has been sitting at the dealership. Just feels like I have been fed lies after lies after lies with everyone at the dealership. If they don't want to sell me the truck then they should just say so and I will gladly take my business somewhere else.
My vehicle has been in and out of another dealership since December. I was tired of constantly having issues. When I picked up my truck the last time in March, I brought my concern of rough shifting and poor performance to their attention saying I believed the turbo was at fault. They laughed me out the door and told me it was normal. When I brought my vehicle into Sewell, Pedro listened to my concerns without judging me. Later that day he called to confirm my suspicion. The turbo was failing. They worked to get me back on the road ... Read More Full review text opened.Google - Jun 21, 2024
My vehicle has been in and out of another dealership since December. I was tired of constantly having issues. When I picked up my truck the last time in March, I brought my concern of rough shifting and poor performance to their attention saying I believed the turbo was at fault. They laughed me out the door and told me it was normal. When I brought my vehicle into Sewell, Pedro listened to my concerns without judging me. Later that day he called to confirm my suspicion. The turbo was failing. They worked to get me back on the road without ever talking down to me, or ignoring me like the previous dealership had done. Thank you Team Sewell!
Roshad Monroe was more than exceptional amazing he was a God sent. He made the sell very easy. He even prevented the hardship of trading vehicles by delivering my vehicle! No words can express my gratitude for such an amazing hard working young man!
